Knowledge Base for a Massage Therapy clinic Sample

Below is a sample knowledge base tailored for an AI-powered voice agent for a massage therapy clinic. This structure ensures comprehensive, user-friendly interaction for customers seeking information or booking services.

Knowledge Base for Massage Therapy Clinic AI Voice Agent

1. General Information

• Clinic Name: Serenity Massage Therapy
• Location: 123 Wellness Avenue, Bliss City
• Contact: (555) 123-4567
• Operating Hours:
  • Monday–Friday: 9:00 AM – 8:00 PM
  • Saturday–Sunday: 10:00 AM – 6:00 PM
• Website: www.serenitymassage.com

2. Services Offered

• Swedish Massage

  • Description: A relaxing full-body massage with long, gliding strokes.
  • Duration: 60 or 90 minutes.
  • Price: $70 (60 minutes), $100 (90 minutes).

• Deep Tissue Massage

  • Description: Targets deeper layers of muscles for chronic pain relief.
  • Duration: 60 or 90 minutes.
  • Price: $80 (60 minutes), $110 (90 minutes).

• Hot Stone Massage

  • Description: Uses heated stones to relax and ease tense muscles.
  • Duration: 60 or 90 minutes.
  • Price: $90 (60 minutes), $120 (90 minutes).

• Prenatal Massage

  • Description: Designed to relieve stress and discomfort during pregnancy.
  • Duration: 60 minutes.
  • Price: $75.

• Couples Massage

  • Description: Side-by-side massages for two people.
  • Duration: 60 or 90 minutes.
  • Price: $150 (60 minutes), $200 (90 minutes).

3. Booking Information

• How to Book:
  • Through the website.
  • By calling (555) 123-4567.
  • Via the AI voice agent by stating: "Book a Swedish massage for this Friday at 3 PM."
• Cancellation Policy:
  • Must cancel at least 24 hours in advance to avoid a $25 cancellation fee.

4. Gift Cards and Promotions

• Gift Cards:

  • Available in increments of $25, $50, $100.
  • Redeemable for any service.

• Current Promotions:

  • 10% off all services on first visits.
  • Refer a friend to receive a $10 credit for your next appointment.

5. Frequently Asked Questions (FAQs)

• What should I bring?

  • Just yourself! Towels and oils are provided by the clinic.

• Is there parking?

  • Yes, free parking is available on-site.

• Are walk-ins allowed?

  • Walk-ins are welcome, but availability cannot be guaranteed. Booking ahead is recommended.

• Do you offer male and female therapists?

  • Yes, you can request a preferred therapist during booking.

6. Customer Support

• Voice Commands Examples:

  • "Tell me about your massage services."
  • "What are your hours of operation?"
  • "I’d like to book a prenatal massage for next Monday."
  • "Cancel my appointment for tomorrow at 2 PM."
  • "What promotions do you have right now?"

• Escalation to Human Support:

  • If the voice agent cannot resolve the query, it will connect the customer to a human receptionist during business hours.

This knowledge base can be further enriched by integrating customer feedback and commonly asked queries over time.