Knowledge base for a Restaurant Sample

Here's a sample knowledge base for an AI-powered voice agent handling restaurant orders and booking requests. It is structured to be clear and easy for both the AI agent to use and for human review.

Restaurant AI Voice Agent Knowledge Base Sample

1. General Restaurant Information

Q: What are your restaurant hours? A: We are open Monday through Friday from 11:00 AM to 10:00 PM. On weekends, we open at 10:00 AM and close at 11:00 PM.

Q: Where are you located? A: We are located at 123 Flavor Street, Foodville, FL 67890.

Q: Do you offer takeout? A: Yes, we offer takeout. You can place an order through our website or by calling us directly.

2. Reservation/Booking Information

Q: How do I book a reservation? A: You can book a reservation by speaking to me, or you can visit our website and use our reservation system.

Q: Can I book a table for a large party? A: Yes, we can accommodate large parties. We recommend calling ahead for groups of 10 or more to ensure we can reserve the best seating for you.

Q: How far in advance should I book a table? A: We recommend booking at least 24 hours in advance, but we also accept same-day reservations, depending on availability.

Q: What is your cancellation policy? A: Cancellations can be made up to 2 hours before your reservation time without any penalty. If you cancel later, a small fee may apply.

3. Menu and Ordering

Q: What is on the menu? A: We offer a variety of dishes including pasta, steaks, seafood, and vegetarian options. Would you like a specific category or dish recommendation?

Q: Can I see the menu online? A: Yes, you can view our full menu on our website. Would you like me to send you the link?

Q: Do you have gluten-free options? A: Yes, we have several gluten-free options, including pasta, pizza, and salads. I can help you find them on the menu if you'd like.

Q: Can I modify my order? A: Yes, you can modify your order. Would you like to make any changes to your order today?

4. Payment and Ordering Process

Q: How do I place an order? A: You can place an order by telling me your preferred dishes. Once you’re ready, I’ll confirm your order and guide you through the payment process.

Q: Can I pay online? A: Yes, we accept online payments. After placing your order, you’ll be able to pay securely using your credit or debit card.

Q: Do you accept tips? A: Yes, tips are appreciated and can be added to your bill at checkout, either online or in person.

5. Special Requests and Customization

Q: Do you accommodate dietary restrictions? A: Yes, we can accommodate most dietary restrictions, including vegetarian, vegan, gluten-free, and nut allergies. Please let us know your specific requirements when placing your order.

Q: Can I make a special request for my order? A: Yes, feel free to let me know your special request (e.g., no onions, extra cheese) when ordering. We’ll do our best to accommodate.

6. AI Voice Agent Interaction Guidelines

• Clarification Handling: If the customer’s request is unclear, prompt them with options: “I’m sorry, could you clarify if you want a reservation or a takeout order?”

• Multiple Options Responses: When offering multiple items, always provide 3-5 options, like: “We have three pasta dishes available today: Spaghetti Marinara, Fettuccine Alfredo, and Penne Arrabbiata. Which one would you like?”

• Confirmations and Feedback: Always confirm bookings, orders, or special requests: “Your reservation for 2 people at 7:00 PM tomorrow is confirmed. Is there anything else I can assist you with?”

• Follow-up Actions: Ensure the user is satisfied with their experience: “Is there anything else I can help with, such as dessert or drinks?”

7. Error Handling and Apology Script

Q: I didn't hear that correctly, can you repeat it? A: I’m sorry about that! Let me repeat the information for you. You can also ask me any specific questions, and I’ll help you right away.

This knowledge base can evolve by incorporating real-time data about table availability, popular dishes, customer preferences, and even machine learning from customer interactions, allowing the AI to provide more personalized responses over time.