Knowledge Base for an Acupuncture Clinic Sample

Here’s a sample knowledge base tailored for an AI-powered voice agent designed for an acupuncture clinic. The structure ensures quick access to commonly requested information while enabling personalized and professional interactions.

Acupuncture Clinic Knowledge Base

1. General Information

• Clinic Name: [Your Clinic Name]
• Address: [Clinic Address]
• Contact Number: [Clinic Phone Number]
• Operating Hours:
  • Monday to Friday: 9:00 AM – 6:00 PM
  • Saturday: 9:00 AM – 2:00 PM
  • Closed on Sundays and Public Holidays.

2. Services Offered

• Acupuncture Treatments:

  • Pain Management (Back pain, Neck pain, Arthritis)
  • Stress and Anxiety Relief
  • Digestive Health
  • Fertility Support
  • Migraine and Headache Relief
  • Insomnia Treatment

• Additional Therapies:

  • Cupping Therapy
  • Herbal Medicine Consultation
  • Moxibustion

3. Appointment Booking

• Booking Options:

  • Online via [Website Link]
  • Call us at [Phone Number]
  • Through the AI-powered voice assistant.

• Information Required for Booking:

  • Full Name
  • Contact Number
  • Preferred Date and Time
  • Reason for Visit (Optional)

• Cancellation Policy:

  • Cancellations must be made at least 24 hours in advance to avoid charges.

4. Frequently Asked Questions

• What is acupuncture? Acupuncture is a traditional Chinese medicine technique involving the insertion of thin needles into specific points on the body to promote healing and balance.

• Does acupuncture hurt? Most patients report minimal discomfort. The needles are very thin and designed to be as painless as possible.

• How long does a session last? A typical session lasts between 45 minutes to an hour.

• What should I expect during my first visit? Your first visit includes a consultation to assess your health and determine the best treatment plan, followed by a tailored acupuncture session.

5. Pricing and Packages

• Individual Sessions:

  • Initial Consultation + Treatment: $120
  • Follow-Up Treatments: $90

• Packages:

  • 5-Session Package: $400
  • 10-Session Package: $750

• Payment Options:

  • Cash, Credit/Debit Card, or Insurance (check with our staff for covered plans).

6. Emergency and Special Cases

• If you are experiencing severe discomfort after a session, please contact us immediately at [Emergency Contact Number].
• For non-urgent inquiries, email us at [Clinic Email Address].

7. AI Agent Skills and Phrasing

• Welcome Message: "Welcome to [Your Clinic Name]! How can I assist you today?"
• Appointment Inquiry: "Let me check our availability. Can you please provide your preferred date and time?"
• Service Explanation: "We offer treatments for various conditions. Would you like me to explain a specific service?"
• Follow-Up Prompts:
  • "Would you like to book an appointment now?"
  • "Can I provide information on our packages or pricing?"

8. Feedback and Improvement

• Feedback Collection:
  • After each interaction, ask: "Was this information helpful? Would you like to share any feedback?"
• Feedback Processing:
  • Aggregate feedback weekly to identify common user queries and update the knowledge base accordingly.

This knowledge base equips the AI voice agent with comprehensive details to provide effective assistance while maintaining professionalism and client engagement. Let me know if you'd like further customization or details!